Frequently Asked Questions
Find answers to common questions about our artisanal tiles
Do I need to seal my tiles?
Most cement and natural stone tiles require sealing before and after grouting to prevent staining and ensure longevity. Ceramic and porcelain options vary by finish.
How much overage should I order?
We recommend ordering 15% overage to account for cuts, breakages during installation, and future repairs.
Are your tiles handmade?
Yes, many of our collections, including our Zellige and Eastern Elements, are handcrafted, resulting in beautiful variations in color, texture, and size.
Can I use these tiles in a shower?
Most of our tiles are suitable for wet areas; however, we recommend checking the specific product specifications for slip resistance and water absorption ratings.
What is the lead time for out-of-stock items?
Lead times for artisanal products generally range from 8 to 14 weeks depending on the complexity of the craft and origin.
Do you offer trade discounts?
Yes, we offer a dedicated trade program for architects, designers, and contractors. Please apply via our professional portal.